HDHomeRun Setup errors (Windows):
Symptom: “Side-by-side” error when attempting to run HDHomeRun Setup.
32-bit Vista: Download and install vcredist:
http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-
074B9F2BC1BF&displaylang=en
64-bit Vista: Download and install both the 32-bit and the 64-bit versions of vcredist:
http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-
074B9F2BC1BF&displaylang=en
http://www.microsoft.com/downloads/details.aspx?familyid=BD2A6171-E2D6-4230-B809-
9A8D7548C1B6&displaylang=en
Symptom: HDHomeRun Setup crashes on 64-bit Vista with nForce motherboard.
The nVidia Forceware Network Access Manager software crashes the HDHomeRun software
when it attempts to access the network. Uninstalling the nVidia Forceware Network Access
Manager software will fix the problem.
Symptom: “Discovery error 4001”
The HDHomeRun requires an additional configuration update. Email
[email protected], or file a trouble ticket; be sure to include the device ID listed on the bottom of the HDHomeRun and “Discovery Error 4001” in the message.
HDHomeRun not found (HDHomeRun software):
Symptom: Only the Power LED lit on the HDHomeRun.
Power cycle the HDHomeRun. Check that the LEDs flash through a sequence.
If the LEDs do not flash through a sequence when power cycled then file a trouble ticket.
If the LEDs flash through a sequence when power cycled then the HDHomeRun is working
but is not getting Ethernet link. Try a different Ethernet cable and a different port on the
router or switch. Verify that the router is configured to assigned addresses via DHCP and
that it is not restricted to specific devices.
Symptom: Ethernet LED flashing, connected to network.
The HDHomeRun is attempting to obtain a DHCP lease. In most cases, the DHCP response
is provided by a home cable or DSL router – check the router is functioning correctly or
power cycle the router.
As of the 20080427 firmware the HDHomeRun can be reached by an AutoIP address
without the need for DHCP, however the network LED will still flash until it receives a
command from the driver or HDHomeRun Setup software.
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